This Privacy Policy outlines how we collect, use, store, and protect the personal and service-related information of our customers. It has been compiled to address concerns regarding how Personally Identifiable Information (PII) is used online and to comply with applicable laws and regulations.
1. Information We Collect
We may collect the following types of information to provide and improve our services:
- Personal Information: Name, email address, mailing address, phone number, business name, and other details provided when registering, subscribing to a newsletter, filling out a form, or interacting with our website, app, or support team.
- Service Data: System logs, configuration files, and data required to troubleshoot, monitor, or maintain IT infrastructure.
- Support Interaction Records: Communications between you and our support team, including emails, chat logs, and call recordings.
- Website Usage Data: Cookies, site traffic data, and user preferences to enhance user experience and analyze interactions.
2. How We Use Your Information
The information we collect may be used to:
- Deliver, maintain, and improve our products and services.
- Process orders and transactions efficiently.
- Respond to inquiries, support requests, and correspondence (via email, phone, or live chat).
- Administer promotions, surveys, or other site features.
- Monitor, diagnose, and resolve technical issues.
- Ensure compliance with legal requirements and security standards.
- Send periodic emails about orders, products, services, or marketing updates (in accordance with the CAN-SPAM Act).
3. Data Retention
We retain customer data only as long as necessary to:
- Provide agreed-upon services.
- Comply with legal, regulatory, and contractual obligations.
- Support ongoing business operations, such as backup and disaster recovery.
4. Data Protection and Security
We implement industry-standard measures to safeguard your information:
- Secure access controls and authentication mechanisms.
- Regular security audits and vulnerability assessments.
- Encryption of sensitive data during transmission and at rest.
- Limited access to personal data, restricted to authorized personnel under strict confidentiality obligations.
Our website is scanned regularly for security vulnerabilities to ensure a safe browsing experience.
5. Use of Cookies
We use cookies to:
- Understand and save user preferences for future visits.
- Track advertisements and analyze site interactions for improved user experiences.
- Process shopping cart items and compile aggregate data about site traffic.
You can modify cookie settings in your browser. Disabling cookies may affect some website functionalities but will not prevent order placement.
6. Data Sharing and Disclosure
We do not sell, trade, or rent your PII to outside parties. However, your data may be shared in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in service delivery under strict confidentiality agreements.
- Legal Requirements: When required to comply with laws, regulations, or valid legal processes (e.g., subpoenas).
Non-personally identifiable data may be shared for marketing, advertising, or other purposes.
7. Embedded Content and Third-Party Links
Embedded content (e.g., videos, images) from other websites may behave as if you visited those sites. These websites may collect data about you, use cookies, or employ third-party tracking.
We may include third-party products or services on our site. These parties have independent privacy policies, and we are not responsible for their content or practices.
8. Your Rights
You have the right to:
- Access and review the information we maintain about you.
- Request corrections to inaccurate data.
- Request deletion of your data, subject to legal or contractual obligations.
- Opt-out of email communications by following the instructions at the bottom of our emails.
9. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements. Updates will be posted on our website with the “Effective Date” noted.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
- Email: [email protected]
- Phone: (800) 514-4847
- Mailing Address: P.O. Box 832, Sterling Heights, MI 48311-0832
Thank you for trusting us with your needs. We are committed to protecting your privacy and ensuring the security of your information.
