Fixed Pricing Options
At Computing Technologies, we know that time and money is important. That’s why we offer FIXED pricing on our support services, on a per PC/Server basis. This allows our staff to be more proactive in their approach to preventing problems from occurring in your environment. We know that this program is not for everyone, but it may help you take control of your monthly IT support budget.
How Does it Work?
Because the cost is FIXED each month, you don’t have to worry about a major computer or server catastrophe that costs hundreds or thousands of support hours to fix. Plus it allows our dedicated staff of experts to monitor your environment on a continuous basis so you can focus on running your business. If something goes wrong, chances are we’ll have it fixed behind the scenes before you even know there was a problem.
| FIXED Server Pricing (per month) *Yearly Contract Required | ||
| Basic | Advanced | |
| $ CALL | $ CALL | |
| Unlimited Phone Support | X | X |
| Unlimited Remote Support | X | X |
| Unlimited Onsite Support* | X | |
| Emergency Services (After hours) | X | |
| Online Backup (10GB Included in Contract) | X | |
| Remote Server Support (24/7) | X | X |
| Antivirus License for each Server | X | |
| Antivirus/AntiSpyware Monitoring | X | X |
| Backup Monitoring (Tape/Online) | X | X |
| Microsoft Patch Updates/Service Packs | X | X |
| Activity/Security/System Log Monitoring | X | X |
| Best Practices Recommendations | X | X |
| *Technicians will be dispatched if the problem cannot be resolved remotely **Based on a Windows 2000, 2003 or 2008 Server |
||
| FIXED PC Pricing (per month) *Yearly Contract Required | ||
| Basic | Advanced | |
| $ CALL | $ CALL | |
| Unlimited Phone Support | X | X |
| Unlimited Remote Support | X | X |
| Unlimited Onsite Support* | X | |
| Emergency Services (After hours) | X | |
| Antivirus License for each PC | X | |
| Antivirus/AntiSpyware Monitoring | X | X |
| Virus/Spyware Removal | X | X |
| Mirosoft OS Updates/Service Packs | X | X |
| Microsoft Office Updates/Service Packs | X | X |
| Support for Printer Connectivity | X | X |
| Upgrade Recommendations | X | X |
| *Technicians will be dispatched if the problem cannot be resolved remotely | ||
How can we offer these fixed prices?
Our technical staff has thousands of hours supporting computers and servers. We know what causes issues in network environments and we are proactive in heading these problems off before they occur. With FIXED pricing, we make sure your Antivirus/Antispyware, Windows Patches and security updates are current. Plus, with a Yearly Support Contract, the licensing is included in the monthly cost.
What is not covered:
- Any associated Hardware costs (new hard drive, network card, etc.)
- Changes to the network environment (ie. Switching from a non-domain to domain environment)
- Issues caused by technicians/staff other than Computing Technologies, Inc. employees
- Installation of network software that need to be configured on all PC’s
- Software development/Software programming changes
- New PC/Server setup